At Saphura, we value your privacy and are committed to protecting your personal information.
• Personal Information: Name, email address, phone number, shipping address — collected
when you place an order or sign up for our services.
• Payment Information: Processed securely through trusted third-party payment gateways.
We do not store your card or banking details.
• Usage Data: We use tools like Google Analytics and Facebook Pixel to understand site traffic
and improve our website experience.
• To process and fulfill your orders
• To communicate order updates or promotions
• To improve our website and marketing based on customer behavior
• To send newsletters (only if you’ve opted in)
Your data is stored securely and never sold or shared with third parties without your consent, except
when required for shipping, legal reasons, or by service providers we trust.
We use cookies to personalize your experience and collect browsing data. You can choose to disable
cookies in your browser settings.
You may request to update, correct, or delete your personal data at any time by contacting us.
We want you to love every piece you purchase from saphurastore. But if something doesn’t feel
right, we’re here to help.
• Returns accepted only on the same day of delivery.
• The product must be unused, with tags, stickers, and packaging intact.
• If the tag is removed, the return will not be accepted.
• All gift cards, stickers, and tags must be returned along with the product.
• Within 60 km of our location:
Full refund eligible after product inspection.
• Beyond 60 km:
Refund will be processed at 50% of the item value after return approval.
Note: Refunds will be initiated once the returned product is received and verified.
• Customers are responsible for return shipping costs unless the return is due to our error
(wrong item or damaged product).
• Items purchased on clearance or final sale
• Products damaged due to misuse or improper care
Please contact our customer service via email or WhatsApp with your order ID and product images
(with tag and condition clearly visible).
